Exchange and Return Policy

Exchange and Return Policy

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and a valid RMA number. 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]  Our customer service team will provide you with further directions.

 

Shipping returns

 

To return your product, you should mail your product to: 

LoneStar Tracking
P.O. BOX 48
Fischer, Texas 78623 USA

Be sure to include your RMA number on the box.  Any item received without a valid RMA will be returned to the sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.

 

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