Level 2 Technical Support Representative (IoT Specialization)

Location: Remote

About Us

LoneStar Tracking is a leading provider of innovative IoT solutions. We are looking to expand our dynamic team with the addition of a Level 2 Technical Support Representative with a strong knowledge of Freshdesk, TCP/IP, Cloudflare, MQTT, and other IoT technologies.

Responsibilities

  • Provide technical support to customers via phone, email, and chat, using Freshdesk.
  • Troubleshoot and resolve complex technical issues related to IoT technologies, including TCP/IP, Cloudflare, and MQTT.
  • Collaborate with other team members to handle customer issues that require escalation.
  • Develop and maintain knowledge base articles for common issues and solutions.
  • Train customers in the use of our products and services.
  • Document all customer interactions and resolutions in the customer database.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • Proven experience in a Level 2 or higher technical support role, preferably in the IoT industry.
  • Strong knowledge of Freshdesk, TCP/IP, Cloudflare, MQTT, and other IoT technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills, with the ability to explain complex technical concepts in simple terms.
  • Willingness to work in shifts and during weekends if required.

Preferred Qualifications

  • Certification in relevant IoT technologies.
  • Experience with other help desk software.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.

Interested applicants are invited to send a cover letter and CV to [email protected]. Please include references and any relevant certifications. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

LoneStar Tracking is an equal opportunity employer.

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